Engagement
Refund Pattern Brief
A focused two-week read of refund timing and reason clusters when you need clarity before a seasonal reset.
Remote with optional studio walkthrough 2 weeks Remote / Birmingham
From £1,950
Who it is for
Teams preparing a buying reset, carrier renegotiation, or CX script review who need a compact refund story — without a full multi-week audit.
What you receive
Two primary boards (refund lag and reason clusters), a one-page caption sheet, and a 45-minute walkthrough. Ideal when the question is narrow: “Why do refunds stall after day four?” or “Which reason codes are noisy?”
Process
Share a four-to-eight week extract. We clean codes, draw the boards, and walk your sponsor through the findings. Optional printed boards ship to UK addresses within five working days of approval.